General Member Inquiries

Aeroplan

Aeroplan Contact Centre:

Hours of Operation:7 days a week: 07:00 to 23:00

Call: 1.800.361.5373
Hearing Impaired please call: 1-800-957-7439
Submit a question online

Aeroplan Web Support & Aeroplan eStore:

Hours of Operation:7 days a week: 08:00 to 24:00 Eastern - 05:00 to 21:00 Pacific

Call: 1-866-689-8080
Hearing Impaired please call: 1-866-333-2499 (toll free)

Existing Non-Flight Reward Transactions:

If you have redeemed for any non-flight reward including Car, Hotel, Merchandise and Gift Card and have inquiries such as delivery status, lost/damaged merchandise or general product information, please contact the Aeroplan Rewards Centre at 1-800-310-3893 (local 1-416-498-0116).

Aeroplan Music Store

musicstoresupport@aeroplan.com

Groupe Aeroplan London office

80 Strand
London
WC2R 0NN
Tel: +44 020 7152 4700
Fax: +44 020 7152 4300
For more information send email to enquiries@loyalty.co.uk
Location map (Opens in a new Window.)

Air Miles Middle East

Air Miles Middle East – United Arab Emirates

http://uae.airmilesme.com/en/

Contact Centre:

Hours of Operation:09:00 to 18:00

Call: (04) 391 3400
Hearing Impaired please call:
Submit a question online

Air Miles Middle East – Qatar

http://qatar.airmilesme.com/en/

Contact Centre:

Hours of Operation:09:00 to 18:00

Call: 4449210
Hearing Impaired please call:
Submit a question online

Air Miles Middle East – Bahrain

http://bahrain.airmilesme.com/en/

Contact Centre:

Hours of Operation:09:00 to 18:00

Call: 1758 3888
Hearing Impaired please call:
Submit a question online

Nectar

Contact Centre:

Hours of Operation:Hours of Operation: 08:00 to 20:00 Monday to Friday - 09:00 to 17:00 Saturday and Sunday.

Call: 0844 811 0 811
Hearing Impaired please call: 0870 333 0501
Submit a question online

Nectar Italia

Nectar Italia S.r.l. 40, Corso Venezia, Milano

Corporate Inquiries

Groupe Aeroplan

1-866-799-5656

Carlson Marketing

Carlson Marketing
1405 Xenium Lane North, Suite 150
Minneapolis, MN 55441 USA
Telephone: 763.445.3000
Facsimile: 763.496.3000   Submit a question online

Analyst & Investor Inquiries

Groupe Aeroplan

Trish Moran:

trish.moran@aeroplan.com

Media Inquiries

Groupe Aeroplan

Michèle Meier:

michele.meier@aeroplan.com

Aeroplan

JoAnne Hayes:

joanne.hayes@aeroplan.com

Air Miles Middle East

Fiona Leslie:

Fiona@airmilesme.com

Carlson Marketing

Mike Kust:

mkust@carlson.com

Nectar and LMG Insight & Communication

Megan Ratcliffe:

m.ratcliffe@loyalty.co.uk

Nectar Italia

Megan Ratcliffe

m.ratcliffe@loyalty.co.uk